Mock LocationI was charged but Premium is missing — what should I do?
Open your account → “Payments” and select the order. If it is still processing, wait for confirmation and do not pay again. If payment succeeded, check that the app is online and signed in with the same account.
Returning from your bank app can happen before payment confirmation arrives. The “Payment is being processed” page refreshes automatically for a while; you can reopen the order later through “Payments”.
If the site shows “Payment successful”, open “Subscription” and check the access period. Then open Mock Location on the phone and wait for synchronization with the same account. You do not need to reinstall the app or pay again.
If the wait continues, the access period is missing, or you were charged despite an error status, contact support. Include the account, payment date and order. Do not send your full card number, card security code or verification codes.